Welcome to Chic Swimwear Shop’s FAQ page! We’ve compiled answers to the most common questions about our retro-chic swimwear, delivery options, and more. Can’t find what you’re looking for? Our friendly customer service team at [email protected] is always ready to help.

About Our Products

Q: What styles of swimwear do you offer?
A: We specialize in fashion-forward designs that blend retro charm with modern sophistication. Our collection includes:
  • Flattering one-pieces (maillot, bandeau, flutter sleeve styles)
  • Problem-solving designs like high-waist bottoms for tummy control
  • Trendy separates (tops and bottoms)
  • Elegant twist-front tankinis
  • Vintage-inspired silhouettes
Every piece is designed to celebrate all body types with premium fit and comfort.
Q: Do you offer plus-size options?
A: Absolutely! We’re proud to offer supportive, stylish options for all body types. Look for our specially designed plus-size pieces that combine comfort with our signature retro-modern aesthetic.
Q: How do I choose the right size?
A: Each product page includes detailed size charts with measurements. For styles like our high-waist bottoms or maillot one-pieces, we recommend comparing your measurements carefully as these are designed for specific torso lengths. When in doubt between two sizes, we suggest sizing up for comfort.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Q: Is my payment information secure?
A: Your security is our priority. We use industry-standard encryption for all transactions, and we never store your full payment details on our servers.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to get your swimwear to you fast! If you need to modify or cancel, please email us at [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered processing.

Shipping & Delivery

Q: Where do you ship?
A: We ship worldwide with two exceptions:
  • Some Asian regions
  • Certain remote locations
If you’re unsure about delivery to your area, please contact us before ordering.
Q: What are my shipping options?
A: We offer:
  • Standard Shipping ($12.95 flat rate): 10-15 business days via DHL/FedEx
  • Free Shipping (orders over $50): 15-25 business days via EMS
All orders take 1-2 business days to process before shipping.
Q: How can I track my order?
A: You’ll receive tracking information via email once your order ships. For Standard Shipping, use the carrier’s website (DHL/FedEx). For Free Shipping, use the EMS tracking system.
Q: My package hasn’t arrived within the estimated timeframe. What should I do?
A: First, check your tracking information for updates. International shipments may occasionally experience delays beyond our control. If your package is significantly delayed, contact us at [email protected] with your order number, and we’ll investigate.

Returns & Exchanges

Q: What’s your return policy?
A: We want you to love your swimwear as much as we do! You may return unworn, unwashed items with tags attached within 15 days of receipt for an exchange or refund. Return shipping fees are the customer’s responsibility unless the item is defective or incorrect.
Q: How do I initiate a return?
A: Email [email protected] with your order number and the items you wish to return. We’ll provide return instructions and the appropriate address. Please note we cannot process returns without prior authorization.
Q: What if my swimwear arrives damaged or incorrect?
A: We sincerely apologize for any errors! Contact us immediately at [email protected] with photos of the issue, and we’ll arrange for a replacement or refund, including return shipping costs if applicable.
Q: How long do refunds take to process?
A: Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The timing of the refund appearing in your account depends on your financial institution.

Customer Service

Q: How can I contact customer service?
A: We’re here to help! Email us at [email protected] for any questions about our flutter sleeve one-pieces, twist-front tankinis, or any other concerns. We typically respond within 24 hours on business days.
Q: What are your business hours?
A: Our Quincy-based team is available Monday-Friday, 9am-5pm EST. Emails received outside these hours will be answered the next business day.
Q: Where is your company located?
A: Our sunny headquarters is at:
3458 Valley View Drive, Quincy, US 02169
While we don’t have a physical storefront, we’re proud to serve customers worldwide through our online boutique.

Still have questions? Dive into our collection with confidence, knowing our team is ready to ensure your perfect swimwear experience. Shop our bestsellers today and make waves in style!