At Chic Swimwear Shop, we want you to love your vintage-inspired swimwear as much as we love designing it. If you’re not completely satisfied with your purchase of our retro-modern one-pieces, high-waist bottoms, or elegant tankinis, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Our Return Policy

  • Timeframe: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags attached
  • Proof of Purchase: Original receipt or order number required
  • Final Sale Items: Due to hygiene reasons, our Bandeau One Piece and Maillot One Piece styles cannot be returned or exchanged unless faulty

Important: Swimwear is an intimate apparel item. For health and hygiene reasons, we can only accept returns of unworn items with all original tags attached. Please try on swimwear over your undergarments.

How to Return or Exchange

  1. Contact Us: Email [email protected] with your return/exchange request within 15 days of receiving your order. Use our template below for faster processing.
  2. Wait for Approval: Our Quincy-based team will respond within 2 business days with return instructions.
  3. Package Your Items: Include all original packaging and tags. We recommend using a trackable shipping method.
  4. Ship to Us: Send your return to:
    Chic Swimwear Shop Returns
    3458 Valley View Drive
    Quincy, US 02169
  5. Processing: Allow 3-5 business days for processing once we receive your return.

Return/Exchange Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Chic Swimwear Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: [Product Name, e.g., “Flutter Sleeve One Piece in Navy”] – Size: [Size] – Reason: [Reason for return/exchange] – Preferred Action: [Refund/Exchange for [Product Name & Size]] I confirm the item is unworn, unwashed, and has all original tags attached. Please advise next steps. Best regards, [Your Full Name] [Your Contact Information]

Refund Information

  • Processing Time: 5-7 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Returns: Customers are responsible for return shipping costs and any customs fees

Exchange Policy

  • Exchanges are subject to availability
  • We’ll notify you if your requested exchange item is out of stock
  • Price differences will be charged/refunded as needed
  • Exchanges ship via standard shipping unless you upgrade

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you.

For any questions about our returns policy, don’t hesitate to contact our customer service team. We’re committed to ensuring your experience with our premium swimwear is as flawless as our designs.

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