At Chic Swimwear Shop, we’re committed to bringing you premium vintage-inspired swimwear with a modern twist. Our policies are designed to ensure your shopping experience is as smooth and enjoyable as wearing our elegant designs.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays) from our Quincy, US headquarters.
Shipping Methods & Delivery Times
We offer two convenient shipping options to suit your needs:
Standard Shipping ($12.95 USD)
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Tracking included
Free Shipping (Orders $50+ USD)
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide, excluding some Asian countries and remote areas.
Accepted Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal
Returns & Exchanges
We want you to love your retro-modern swimwear as much as we love designing it. If you’re not completely satisfied, here’s how our returns process works:
Return Policy Overview
- Timeframe: 15 days from delivery date
- Condition: Items must be unworn, unwashed, with all original tags attached
- Proof of Purchase: Original receipt or order number required
Non-Returnable Items
Due to hygiene reasons, the following styles cannot be returned or exchanged unless faulty:
- Bandeau One Piece
- Maillot One Piece
How to Return or Exchange
- Contact Us: Email [email protected] with your return/exchange request within 15 days of receiving your order. Use our template below for faster processing.
- Wait for Approval: Our Quincy-based team will respond within 2 business days with return instructions.
- Package Your Items: Include all original packaging and tags. We recommend using a trackable shipping method.
- Ship to Us: Send your return to: Chic Swimwear Shop Returns
3458 Valley View Drive
Quincy, US 02169 - Processing: Allow 3-5 business days for processing once we receive your return.
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Chic Swimwear Shop Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Details:
– Item Name: [Product Name, e.g., “Flutter Sleeve One Piece in Navy”]
– Size: [Size]
– Reason: [Reason for return/exchange]
– Preferred Action: [Refund/Exchange for [Product Name & Size]]
I confirm the item is unworn, unwashed, and has all original tags attached. Please advise next steps.
Best regards,
[Your Full Name]
[Your Contact Information]
Refund Information
- Processing Time: 5-7 business days after we receive your return
- Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- International Returns: Customers are responsible for return shipping costs and any customs fees
Exchange Policy
- Exchanges are subject to availability
- We’ll notify you if your requested exchange item is out of stock
- Price differences will be charged/refunded as needed
- Exchanges ship via standard shipping unless you upgrade
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you.
For any questions about our shipping or returns policy, don’t hesitate to contact our customer service team. We’re committed to ensuring your experience with our premium swimwear is as flawless as our designs.